Information We Collect
MGI Computers collects information you provide when requesting services, creating an account, opening a support ticket, submitting equipment, or making a payment. This may include your name, company, address, phone number, email address, service details, device information, submitted files, billing records, and communication preferences.
Our systems may also collect technical information, such as IP addresses, browser information, access logs, and cookies used for sign-in, preferences, and security.
How We Use Information
We use information to provide requested services, manage customer accounts, schedule appointments, perform repairs, respond to support requests, prepare agreements and invoices, process payments, maintain records, and protect our systems.
SMS Usage And Consent
When you opt in to SMS communications, we use your mobile number and communication preferences to send authorized service messages, such as appointment confirmations and repair updates.
Message frequency varies depending on your services and account activity. Message and data rates may apply.
SMS participation is voluntary. You can opt out using the customer portal’s SMS preferences or contact support@mgicomputers.com for help. Opting out stops future eligible customer texts after the request is processed; messages already submitted for delivery may still arrive.
SMS preferences do not cancel services, outstanding invoices, or contracts. We may retain consent and opt-out records to honor your choices and maintain appropriate business records.
Email Usage
We use email for support conversations, service updates, appointment information, estimates, invoices, contracts, receipts, password recovery, and account notices.
If we send promotional emails, you may request to stop receiving them by contacting us or using an unsubscribe option when provided. Essential service, billing, and security emails may continue when relevant to your account or requested services.
Security And Retention
We use reasonable safeguards designed to protect personal information. No electronic system or transmission method can be guaranteed completely secure.
We retain information as needed to provide services, maintain business records, honor communication preferences, resolve disputes, and meet applicable obligations.
Your Choices And Requests
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable requirements and record-retention obligations. We may need to verify your identity before acting on a request.
You can manage available communication preferences in your customer portal. Disabling browser cookies may affect sign-in and other website functions.
Policy Updates And Contact
We may update this policy as our services or practices change. The latest revision date will appear above.
For privacy questions or requests, contact MGI Computers at support@mgicomputers.com.