First,
it
was
Spotify,
then
Verizon,
then
PlayStation,
and
now
it’s
apparently
Bank
of
America’s
turn
to
have
an
outage
this
week.
Some
customers
reported
problems
accessing
their
bank
accounts
on
Wednesday,
with
the
balances
showing
$0
or
“—-”
instead
of
what
should
be
there.
“Some
mobile
and
online
banking
clients
experienced
an
issue
accessing
their
accounts
and
balance
information
earlier
today,”
writes
Bank
of
America
media
relations
executive
Matt
Card
in
an
email
to
The
Verge.
“These
technology
issues have
been
fully
resolved. We
apologize
for
any
inconvenience.”
Reports
spiked
just
before
1PM
ET
on
Downdetector,
with
posts
across
X
and
Reddit
from
people
reporting
that
their
account
balances
don’t
show
anything
(some
mentioned
that
the
amounts
they
owe,
however,
appear
to
be
displaying
accurately).
We
verified
this
afternoon
that
the
bank’s
app
was
showing
customers
a
notification
that
“Accounts
temporarily
unavailable”
and
that
“Some
accounts
and/or
balances
are
temporarily
unavailable,”
as
reported
previously
by
CNN.
Some
people
have
reported
their
accounts
are
working
or
intermittently
gaining
access
to
their
information,
and
it’s
unclear
how
many
people
have
been
affected.
In
July,
Bank
of
America
said
58
million
clients
use
its
“digital
capabilities
to
help
manage
their
financial
lives”
and
that
they
connected
a
record
23.4
billion
times
last
year.
There’s
no
word
on
what
might
have
caused
the
problem,
but
let
us
know
if
things
are
working
for
you
now.
Update,
October
3rd:
Added
updated
Bank
of
America
statement.
Original author: Richard Lawler
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