New systems installations need to go smoothly, says Steve Witt, director of public sector at Nintex, a global provider of process and workflow automation software with clients that include public sector entities, including the U.S. Department of Defense, city of Denver, the federal Veterans Administration and the U.S. Air Force. Go to the following link for information on Nintex's work with governments.
"One of the most important factors for local governments to consider before purchasing any new technology is how quickly and effectively it can be integrated into an organization's existing tech stack without disrupting day-to-day operations. A seamless transition can significantly improve how employees embrace the new technology and the overall experience for a jurisdiction's citizens," Witt tells Co-op Solutions.
He notes two key components that are essential when new systems are installed: "An agency's ability to integrate modern technology largely depends on having a strong methodology and processes to support new technology. The technology vendor also needs to have a strong methodology that has been proven to get customers to success quickly."
According to Witt, governments must also consider the total cost of ownership of the new system. "This is more than just the flat price of the new technology. It also includes the supplemental cost of implementation, training, ongoing support and system maintenance."
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